Frequently Asked

Signing Up

How can I use TEL3 when I already have a Long Distance or Wireless Service Provider?

TEL3 does not require you to switch your long distance or wireless service provider. When you sign up, all you need to do is to call one of our Access Numbers to connect to our platform from your home, office, or cell phone. Once you hear the TEL3 welcome prompt, just dial the number you wish to reach and start saving with TEL3.

What is the difference between a Phone Card and TEL3?

With TEL3 you can make faster, cheaper and easier International calls than with regular phone cards.

Unlike phone cards, you can register your phone and credit card with TEL3, so you can make PIN-less and uninterrupted calls thanks to our automatic recharge option.

Plus with our online account management, you can review your call and transaction history anytime you want.

Simplicity meets Savings.

Do I need to prepay in order to use TEL3?

YES. TEL3 is a prepaid service. You can sign up with your credit card or with your PayPal account to make a payment for the sign up amount. Then based on your usage, your account balance will be debited per minute.

How do I sign up for TEL3?

Which plan is better for me?

TEL3 offers two plans. There is no difference in ANY PLAN in terms of features or the quality of the service - only the rates and the monthly fee change.

Premium Plan

  • Lowest Rates
  • $1.95 Monthly Fee

Standard Plan

  • Low Rates
  • No Monthly Fee


When you first sign up, you will get billed with the Intro Offer rates for the first 6 months no matter what.

After 6 months

Your plan will be changed to the Standard Plan automatically (no monthly fee). However, if you make calls frequently, we recommend you to change your Plan to the Premium Plan later so you can save more. You can change your Plan anytime either online or via phone.

Best Plan Guarantee

Depending on your usage minutes, our Savings Simulator will show you the Best TEL3 Plan (Premium or Standard Plan) that you can save the most with after 6 months.

How many free minutes do I get when I sign up?

Below is our regular free minutes table. However, our sign up page has the most updated available free minutes.

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FREE international calling card minutes when you sign up!
$10 N/A
$25 $2
$50 $5
$100 $10

How much does it cost to make international calls?

Check our latest international rates on our rates page. Please remember that there are no monthly fees or connection fees, so what you see is what you get.


What information do you need to create my TEL3 account?

You will need to provide the following:
Name - so we can greet you
Phone Number - so we can register it allowing you to make PIN-less calls
Email - so we can send you promotional E-mails and/or alerts about your account activity
Billing Information - so you can establish your prepaid account

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How quickly can I begin using the service after registering?

Upon credit card authorization, your account is automatically active and ready for use immediately!

What payment methods are offered?

We gladly accept American Express, Discover, Visa, MasterCard, along with ATM debit cards that have a Visa or MasterCard logo. Furthermore, if you don't have a credit card, you can still sign up to TEL3 via PayPal. Please keep in mind that you will not be able to use our auto-recharge option when using PayPal. You need to simply log in to your account and recharge your account manually using your PayPal account. Currently TEL3 does not accept checks or money orders as a method of payment.

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May I pay by check or money order?

No. Currently TEL3 does not accept checks or money orders as a method of payment.


Why do I need to verify my account?

Your privacy and the security of your credit card information is our top priority. We want to confirm that no one else is using your credit card during signup.

How do I get billed?

We love simplicity and our product is a prepaid service so there are no post-billing surprises. We also offer an online account manager so you can track all your charges and talk time in real time.

You are initially billed on your credit card when you sign up for the amount you choose. Then, if you chose our automatic recharge option, when your account reaches a $3.00 minimum balance the system will automatically recharge your credit card. You can set the recharge amount online. You also have the option to add credits to your account manually.

Learn more on how to add credits/minutes to your account.

What are the billing increments?

All calls are billed in full minute increments with 1 minute rounding.

How do you protect my credit card information?

The information submitted on our web site is protected by the highest level of industry-standard SSL encryption. All of the credit card information received is then encrypted a second time and stored on our secure billing servers.

Why and how do I get a PIN?

A Pin is created during the sign up process to protect your account information. It is only used when you are making calls from unregistered numbers or when you are logging into your online account for the first time.

Why do I need to provide you with my E-mail address?

We send out alerts based on your account activity (like recharges, credit card changes, etc) via E-mail. You will also receive promotional (recharge coupons) E-mails.

Can I change my account information after signing up?

YES. You can always update your account information (including your credit card information) by logging into your account.

You can always call Customer Service at 1-800-482-4459 if you want us to do it for you.

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How do I refer a friend?

You can tell your friends to enter your account number (usually your phone number) in the Referral Code section during sign up. Both of you will get free minutes.

You can also use your Online Account Manager to spread the word out to your friends.

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  • Choose the method that works for you
    1. Enter your friend’s E-mail one at a time
    2. Import your E-mail list by logging in to your favorite E-mail provider
    3. Share TEL3 on Facebook or Twitter
  • Follow up on all your referrals

All links and referral codes are tracked by TEL3’s system so you get the credit when your friends join TEL3.

What do I get if I refer a friend?

You will get a $10 credit and your friends will get a $5 credit (free minutes) once they sign up. It’s a win-win situation!

More on Refer a Friend