Frequently Asked


How much does it cost to make international calls?

Check our latest international rates on our rates page. Please remember that there are no hidden fees whatsoever, so what you see is what you get.


Are the rates the same 24 hours a day, 7 days a week?

YES. You’ll get the same low rates no matter when you call.

Does the rate change when I place a call with TEL3 from my cell phone?

NO. You can enjoy the same low rates from your any phone, including home and cell phone.

Is there a connection fee for every call?

Is it true you have absolutely no fees?

The only fee related with TEL3 Long Distance Plans is the monthly fee. This varies with the plan you choose.

  • Introductory Offer: No monthly fee
  • Premium Plan: $1.95 monthly fee
  • Standard Plan: No monthly fee


Which plan is better for me?

TEL3 offers two plans. There is no difference in ANY PLAN in terms of features or the quality of the service - only the rates and the monthly fee change.

Premium Plan

  • Lowest Rates
  • $1.95 Monthly Fee

Standard Plan

  • Low Rates
  • No Monthly Fee

When you first sign up, you will get billed with the Intro Offer rates for the first 6 months no matter what.

After 6 months

Your plan will be changed to the Standard Plan automatically (no monthly fee). However if you make calls frequently, we recommend you to change your Plan to the Premium Plan later so you can save more. You can change your Plan anytime either online or via phone.

Best Plan Guarantee

Depending on your usage minutes, our Savings Simulator will show you the Best TEL3 Plan (Premium or Standard Plan) that you can save the most with after 6 months.

Does the rate change when making calls with the TEL3 App?

With The TEL3 App, you don’t pay any extra 1¢ add-on fees even if the dialer calls via a Toll Free number. You can enjoy the same competitive rates when making calls with the TEL3 App!

What are the billing increments?

All calls are billed in one minute increments.


Why do some countries have a higher rate to call a mobile phone than calling a landline?

In some countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Therefore mobile carriers charge more to the calling party to connect the call.

Why is there an ADD ON charge when placing calls from a payphone or US territories?

Pay phone fees and other charges are applied by the providers to cover their cost of equipment, payphone booths and maintenance.