Frequently Asked

Placing Calls

Can I make calls from any phone by using TEL3?

YES. You can place calls from any phone by using your TEL3 account. Just dial one of our access numbers and follow the instuctions on the prompts.

Plese note that an FCC mandated payphone fee (69¢ per call) will apply if you call from a payphone.

Can I place a call with my account from anywhere in the world?

At the moment, you can use your TEL3 account to make calls FROM more than 30 countries including the United States and Canada. We will add other countries shortly. Stay tuned.

TEL3 Network Countries

Check all TEL3 network countries

How do I place a call with TEL3?

How to place a call with TEL3

How to make an international call? Which number to dial out?

011 + Country Code + City Code + Phone Number

For example:

Let’s say you are trying to call a local number in London from New York. For this example the local London number is 5678-4321. We know that 011 is the internal call prefix when dialing from inside the US. The country code for the UK is 44 . The city code (or area code) for London is 20.

To make the call, we would dial

011 + 44 + 20 + 56784321

As you can see, we dial the international call prefix 011, followed by the country code 44, then the area code 20, and then the local number 56784321. It’s that simple!

Find Country Dialing Codes

How can I use speed dial to make faster calls?

You can register your friends or family member's phone number that you call frequently as speed dial numbers with TEL3 and call them faster (with 1 or 2-digits only instead of 10 or more regular digits). Registering is easy, either go online and login to your Online Account Manager or call customer service at 1-800-482-4459 so we can register them for you.

You can enter up to 99 speed dial numbers online, and assign them a 1 or 2-digit code. To call one of these numbers, just dial one of the Access Numbers and then simply dial the 1 or 2-digit speed dial number to connect faster.

Log In

What are "Instant Access" numbers?

Instant Access numbers are your phone numbers registered with TEL3 so you can make PIN-less calls (like your cell phone or home phone). You can register up to 10 numbers and when you call any TEL3 access number from these phone numbers, you will not be asked about your account or PIN because they will be recognized by our platform. Once connected, you can dial your destination number directly. Enjoy fast calling.

Log In

How can I register my phone with TEL3?

In TEL3, all your registered phone numbers are Instant Access numbers (IANs). You can register up to 10 phone numbers that you make the calls FROM. Log in to your account, click on "ACCOUNT SETTINGS", choose "INSTANT ACCESS NUMBER" and add your number(s).

Call Customer Service at 1-800-482-4459 if you want us to do it for you.

Remember, the phone number you submitted while signing up is already registered as an IAN. No need to register again. Enjoy.

Log In

How do you know if the call goes through with TEL3?

Once you place a call with TEL3 you will hear the TEL3 welcome prompt ("Thank you for using TEL3"). This prompt is a signal to you that the call is now completing through the TEL3 service.

What is an access number and what is the difference between local and toll free access numbers?

We will connect your international calls via our platform so you’ll only pay pennies per minute on each call. To connect to our platform, you need to either dial an access number or use our cell phone app.

Our toll free access numbers are 1-800-999-5090 (US & CAN), 1-877-953-3001 (US & CAN) and 1-877-953-3003 (US & CAN); they all can be used from anywhere in the US and Canada. There is a 1¢ add-on fee when using a toll free access number.

Local access numbers are only to be used from the specific area that you will be placing calls from. Because they are local for your area there are NO ADD ON FEES when using a local access number. However, we suggest you to confirm with your local phone carriers to determine whether the local access numbers provided are considered local by your carrier. No refunds and/or credits will be issued if local access numbers are not available or if your local carrier bills you at local rates for the provided local access numbers.

Access Numbers

What is the TEL3 App?

The TEL3 App is an application designed for iPhone and Android phones. It allows our users to dial their destination numbers directly from their smart cell phones without having to dial an access number.

What if I have a problem when placing calls?

Our Customer Service representatives are standing by to assist you with any of your technical difficulties. Call us at 1-800-482-4459. Monday-Sunday between 9am - 8pm EST.

Why and how do I get a PIN?

PINs are created during the signup process to protect your account information and they are used when making calls from an unregistered number or when you are logging into your online account for the first time.

What if I forget my PIN?

To protect your privacy, PINs can only be reset by our customer service.

Can I make conference calls or send text messages with TEL3?

NO. Unfortunately this feature is currently unavailable.