Does Tel3.com use my e-mail address to send out unsolicited mailings?

Do you sell your customer information for any reason? Absolutely not! We do not sell any of our customer information, for any reason. With regards to your being contacted via e-mail by Tel3.com, we can assure you that the only instance in which Tel3.com will contact you via e-mail is if you have explicitly indicated a preference for us to do so.

The Tel3.com Privacy Policy - Information Collected

Tel3.com's registration, surveys, contests, and other promotions ask users to provide their contact information and certain demographic information. Tel3.com may also gather anonymous information that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer to our customers.. The Tel3.com online registration form requires our customers to provide contact information (such as name), unique identifiers (address and email address) and demographic information (age), all of which is user profile information. Contact information is used to communicate with Members for purposes such as gathering survey information, billing for requested value-added services, notification of service upgrades, and changes to existing services. Unique identifiers (such as e-mail and street addresses) are used to verify a Member's identity and to set up record system accounts. Additionally, customers who choose to purchase products or services may be asked to provide financial information such as credit card numbers for billing purposes. All financial information are kept confidential. A third party financial institution will be used to process credit card orders. We may provide some User Information to third parties that we use to perform certain functions for us -- for example, credit card numbers are sent to a processing company for credit authorization and billing. In these cases, the companies are authorized to use User Information for the sole purpose of completing Tel3.com business. They are not authorized to release this information to any other parties. Tel3.com uses Members' IP addresses to help diagnose server problems and to administer its web site. A Member's IP address also may be used to gather broad demographic information.

What does Tel3.com do with collected information?

Registration information is used to better tailor our content, services, and product offerings to our users' needs and to enable us to provide above satisfactory customer care. Contact information is used to communicate new Tel3. offers and services and new offers and services of our affiliates to our customers in order to enhance their overall experience with Tel3.com. We will also use this information to contact winners of promotional offers. This information may also be used to identify customers who have lost or forgotten their user passwords. User interaction with content and product offerings enables us to better tailor our content and services to our users' needs. Tel3.com may utilize third party data to enrich the user experience. Tel3.com is determined to providing the highest level of service for its customers, and this information will help us to understand what is of value to our customers. Tel3.com uses the above-described information to tailor the content we deliver to suit our customers' needs and help our partners better understand the demographics of our users. We will not sell personally identifiable information about individual users to any party not affiliated with Tel3.com.

Tel3.com's web site has security measures in place to protect the loss, misuse and alteration of the information under our control. Normally, we require our users to transmit credit card information for the purpose of sign up or to make changes to their credit card information. In these cases, we transmit that credit card number in an encrypted format using SSL (secure socket layer), the industry-standard. However, e-mail should not be considered as a secure means of communication even when encrypted. The information can only be as secure as the encryption method. Furthermore, please don't forget that no computer system or network should be considered safe from intrusion. Even though we make every effort possible and we take many precautions to protect our systems and our servers, we cannot guarantee the security of any data on any server, including "secure servers".

Opt-In

If you become a registered user of Tel3.com and choose to "Opt-In" to receive promotional information, we may send you information about exciting new products or services. This information may come from Tel3.com, its partners, or other interested and selected third parties. In order to help identify and deliver these special promotional offers to you, if you have opted in to receive promotional information and offers, Tel3.com may share the personal information you have provided us with third parties who are offering such opportunities. In addition, the personal information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources.

Privacy of Communications

Tel3.com guarantees that it will not monitor, edit or disclose any telephone calls (collectively, "Communications") that authorized Users of the Service send or receive via the company. Except as may be required by law or legal process or for customer care purposes, when a customer is in contact with a Customer Care Representative. However, as with many other forms of communication, the privacy of Communications sent and received via the Service cannot be guaranteed by Tel3.com. Tel3.com will not send you any unsolicited messages except: A) New Users may be sent one or more Service "Welcomes" or update messages explaining features of, or providing additional information about, the Service; B) Tel3.com may send you information about the Service, your account, or about other Tel3.com offerings. However, neither Tel3.com nor its affiliates or advertisers will send you unsolicited messages regarding any other offers or advertisements at any time without your prior approval to receive such offers from Tel3.com, our affiliates or advertisers ("opt-in"). Tel3.com is only a conduit for the distribution and receipt of your Communications and will not divulge any of your personal information or disclose the contents of any Communications unless, while acting under a good faith belief that in its sole discretion such action is necessary, to (1) comply with governmental authorities when legally required to do so; (2) protect and defend the rights or property of Tel3.com; or (3) act to protect the interests of our Users or anyone else that could be harmed by any activities in which the Service has been utilized.

Security

Notwithstanding anything to the contrary in this privacy policy, due to the existing regulatory and technical environment, we cannot guarantee that any of your User Information and Communications will never be disclosed in ways not otherwise described in this Privacy Policy. For instance, third parties may unlawfully intercept or access your transmission or reception of Communications. Although we use industry standard practices to protect your privacy, we do not promise or warrant that your personally identifiable User Information or Communications will remain 100% private. If there is a problem, Tel3.com will use commercially reasonable efforts to promptly determine and correct it, but Tel3.com cannot make any guarantees that it will be successful in doing so.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please contact:

TEL3
1001 NW 163rd Drive
Miami, FL 33169
Privacy@tel3.com

I've never used a credit card online before. Is it safe?

Tel3.com uses an industry security standard called SSL to encrypt your order between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. For your protection and ours, we also employ a state-of-the-art fraud-detection system that minimizes the likelihood that your credit card will be fraudulently used. Additionally, we are a member of VeriSign to ensure additional protection.

I don't want to use my Credit Card on-line. Is there another way that I can purchase the Tel3.com long distance service?

You can always call our customer support at 1-800-482-4459, 24 hours a day, 7 days a week and one of our representatives will help you sign up over the phone.

If someone else finds my account information, can they recharge it?

Your account cannot be recharged without your authorization.

Will a Tel3.com employee ever call me and ask for my security code or password?

We will never initiate a call to you and ask for your security code, credit card, or other personal information. If you call customer support for assistance, you may be asked personal information so that we can assist you better.