How does the TEL3 App work?
All calls made with the TEL3 app will be connected
via TEL3’s platform so you can save.
Here’s how it works:
- Step 1: Choose to dial a number from
the keypad, contacts, or speed dial
- Step 2: Click on Green button
- Step 3: Listen to the prompt while we
connect your call by our platform
- Please make sure you have registered your iPhone
number with TEL3. Learn more on how to register your phone
- Please make sure you dial all your international calls
(except for Canada) starting with "011" or
"+" followed by the country code (e.g. 011 (44) 305
556 7879) before making a call. The iPhone currently uses a
rather slow dialing mechanism after the initial connection and
this might cause problems in a few of your calls. This is a
general issue with the iPhone’s dialing application and
might be fixed in a future update. During the call and
afterwards in the "Recent Calls" list the iPhone
application will show the TEL3 access number used (800# or
local access number) followed by the contact's number instead
of the contact’s name.
How to setup TEL3 to make calls?
You will need to do the setup only once.
- Step 1: Open TEL3 and touch
- Step 2: Enter your account number.
Your account number is usually your phone number.
- Step 3: Enter your PIN. If you don't
know your PIN, please contact customer service at
Your account number is a 10 digit number (usually your phone number). If you forgot your pin, you can reset your pin by contacting our customer service at 1-800-482-4459.
How do I sync my speed dial numbers with the
TEL3 app for iPhone?
- Step 1: Touch the speed dial icon on
the bottom bar
- Step 2: Touch the "sync"
- Step 3: Confirm action
Why does the TEL3 app not work properly although
I downloaded it from the App Store?
- Make sure you have registered your iPhone number with
your TEL3 Account. You can do that easily by adding your
iPhone’s number as an Instant Access number on your
online account manager. If you don’t already have a
TEL3 account, don’t worry; signing up is easy, instant
and actually rewarding!
- Please make sure the international number you dial
starts with a "+" or "011" followed by
the destination number.
What is TEL3?
TEL3 is an application designed for iPhone and
Android phones. It allows our users to dial their destination
numbers directly from their smart cell phones without having
to dial an access number.
How do I download the TEL3 app to my iPhone?
You can download the TEL3 iPhone app from the App
Store on your iPhone or iTunes.
Does the rate change when making calls with the
With the TEL3 app, you don’t pay any extra
1¢ add-on fees even if the dialer calls via a toll free
number. You can enjoy the same competitive rates when making
calls with TEL3!
What if I place a regular domestic call with the
TEL3 app, will I be charged by TEL3?
Yes, any calls made with the TEL3 app will go
through the TEL3 system and you will be charged accordingly.
Can I place a call with TEL3 when I’m in
YES. You can place a call with the TEL3 app when
you are in Canada. However, TEL3 is not responsible for any
roaming charges applied by your cell phone carrier.
How can I register my iPhone’s number with TEL3?
You can easily register your iPhone’s number by
adding it as an Instant Access number under the ACCOUNT
SETTINGS Section in your Online Account Manager.
Call customer service at 1-800-482-4459 if you want us
to do it for you.
Why can’t I redial a number automatically from
the TEL3 app for iPhone?
Because the TEL3 app dials the number for you and
once the call is complete the iPhone dialer will close the
application. All apps for iPhone work in the same way and
until this feature is changed by Apple, dialing numbers with a
"#" or "*" will be rejected for security
How do you know if the call goes through with TEL3?
Once you place the call with TEL3 you will hear the TEL3
welcome prompt ("Thank you for using TEL3"). This
prompt is a signal to you that the call is now completing
through the TEL3 service.
How do you change the access number in case of an
- Open the TEL3 app and go to the settings page
- Touch the "Type" option
- Select "Primary" or "Backup Access
Why do I get an invalid number message when I try to
place a call?
This is an issue that only some customers were
experiencing in the past. The best way to make sure you do not
get this message is to download the latest version of the
TEL3 on your iPhone or from iTunes.
What are the requirements?
- Compatible with iOS 3.2 and higher
- An active TEL3 account
- Your iPhone number registered as an Instant Access
What languages are currently supported?