Frequently Asked
Questions

TEL3 App for Android phones

How does the TEL3 App work?

All calls made with the TEL3 App will be connected via TEL3’s platform so you can save.

Here’s how it works:

• Step 1: Choose to dial a number from the keypad, contacts, or speed dial
• Step 2: Click on Green button
• Step 3: Listen to the prompt while we connect your call by our platform

Important Notes

• Please make sure you have registered your Android’s phone number with TEL3. Learn more on how to register your phone here.
• Please make sure you dial all your international calls (except for Canada) starting with "011" or "+" followed by the country code (e.g. 011 (44) 305 556 7879) before making a call.
• The TEL3 App uses a quick dial feature that allows your calls to be connected faster. Please note that this feature requires an active Internet connection. If there are any connectivity issues, the TEL3 App will place your calls via the regular dialing method.

How to setup TEL3 App to make calls?

You will need to do the setup only once. On your first app launch, you will be asked to enter your account number and pin during the intro. If you skip that section, you can setup your account by following the steps below:

• Step 1: Open TEL3 App and touch "Settings"
• Step 2: Enter your account number. Your account number is usually your phone number.
• Step 3: Enter your PIN. If you don't know your PIN, please contact customer service at 1-800-482-4459

Your account number is a 10 digit number (usually your phone number). If you forgot your pin, you can reset your pin by contacting our customer service at 1-800-482-4459.

How do I sync my speed dial numbers with the TEL3 App for Android phones?

• Step 1: Touch the speed dial icon on the bottom bar
• Step 2: Touch the "sync" icon

What is TEL3 App?

TEL3 App is an application designed for iPhone and Android phones. It allows our users to dial their destination numbers directly from their smart cell phones without having to dial an access number.

How do I download the TEL3 App to my Android phone?

You can download the TEL3 App Android app from the Android Marketplace on your Android phone or online.

Why does the TEL3 App not work properly although I downloaded it from the Android Marketplace?

1. Make sure you have registered your Android phone number with your TEL3 Account. You can do that easily by adding your Android phone’s number as an Instant Access number on your online account manager. If you don’t already have a TEL3 account, don’t worry; signing up is easy, instant and actually rewarding!
2. Please make sure the international number you dial starts with a "+" or "011" followed by the destination number.

Does the rate change when making calls with the TEL3 App?

With the TEL3 App, you don’t pay any extra 1¢ add-on fees even if the dialer calls via a toll free number. You can enjoy the same competitive rates when making calls with TEL3 App!

What if I place a regular domestic call with the TEL3 App, will I be charged by TEL3?

Yes, any calls made with the TEL3 App will go through the TEL3 system and you will be charged accordingly.

Can I place a call with TEL3 App when I’m in Canada?

YES. You can place a call with the TEL3 App when you are in Canada. However, TEL3 is not responsible for any roaming charges applied by your cell phone carrier.

How can I register my Android phone’s number with TEL3?

You can easily register your Android’s number by adding it as an Instant Access number under the ACCOUNT SETTINGS Section in your Online Account Manager.

Call customer service at 1-800-482-4459 if you want us to do it for you.

How do you know if the call goes through with TEL3?

Once you place the call with TEL3 you will hear the TEL3 welcome prompt ("Thank you for using TEL3"). This prompt is a signal to you that the call is now completing through the TEL3 service.

What is the Smart Call feature?

With the Smart Call feature you can make international calls without running the TEL3 App.

Smart Call intercepts outgoing international calls made from your regular keypad and reroutes them to TEL3. This optional feature can either be turned ON/OFF in the settings section.

How do I sync my speed dial numbers with the TEL3 App for Android phones?

• Step 1: Open TEL3 App and touch "Settings"
• Step 2: Enter your account number. Your account number is usually your phone number.
• Step 3: Enter your PIN. If you don't know your PIN, please contact customer service at 1-800-482-4459

• Step 4: Touch the speed dial icon on the bottom bar
• Step 5: Touch the "sync" icon

How do you change the access number in case of an issue?

• Open the TEL3 App and go to the settings page
• Touch the "Type" option
• Select "Primary" or "Backup Access numbers"

What are the requirements?

• Android version compatible with Android 2.1 and higher
• An active TEL3 account
• Your phone number registered as an Instant Access Number. Note that your phone number submitted during the Free Trial is automatically registered by TEL3.
• During the call and in the "Recent Calls" list the phone application will show the access number (800# or local access number) followed by the contact’s number instead of the contact’s name r

What languages are currently supported?

English