Frequently Asked
Questions

The TEL3 App for iPhone

How does the TEL3 App work?

All calls made with the TEL3 app will be connected via TEL3’s platform so you can save.

Here’s how it works:

• Step 1: Choose to dial a number from the keypad, contacts, or speed dial
• Step 2: Click on Green button
• Step 3: Listen to the prompt while we connect your call by our platform

Important Notes

• Please make sure you have registered your iPhone number with TEL3.
• Please make sure you dial all your international calls (except for Canada) starting with "011" or "+" followed by the country code (e.g. 011 (44) 305 556 7879) before making a call.

How to setup the TEL3 App to make calls?

You will need to do the setup only once.

• Step 1: Enter your account number. Your account number is usually your phone number.
• Step 2: Enter your PIN. If you don't know your PIN, please contact customer service at 1-800-482-4459

Your account number is a 10 digit number (usually your phone number). If you forgot your pin, you can reset your pin by contacting our customer service at 1-800-482-4459.

What is the TEL3 App?

The TEL3 App is an application designed for iPhone and Android phones. It allows our users to dial their destination numbers directly from their smart phones without having to dial an access number.

How do I download the TEL3 App app to my iPhone?

You can download the TEL3 App from the App Store on your iPhone or iTunes.

Does the rate change when making calls with the TEL3 App?

With the TEL3 App, you don’t pay any extra 1¢ add-on fees/charges by Tel3 even if the dialer calls via a toll free number. You can enjoy the same competitive rates when making calls with the TEL3 App!

When calling from one of the International Network Countries (Other than US or Canada) or when using international carrier’s SIM cards , please check to ensure there are no additional fees being charged directly by the carriers

What if I place a regular domestic call with the TEL3 App, will I be charged by TEL3?

Yes, any calls made with the TEL3 App will go through the TEL3 system and you will be charged accordingly.

Can I place a call with the TEL3 App when I’m in Canada?

YES. You can place a call with the TEL3 App when you are in Canada. However, TEL3 is not responsible for any roaming charges applied by your cell phone carrier.

How can I register my iPhone’s number with TEL3?

You can easily register your iPhone’s number by adding it as an Instant Access number under the ACCOUNT SETTINGS Section in your Online Account Manager.

Call customer service at 1-800-482-4459 if you want us to do it for you.

How do you know if the call goes through with TEL3?

Once you place the call with TEL3 you will hear the TEL3 welcome prompt ("Thank you for using TEL3"). This prompt is a signal to you that the call is now completing through the TEL3 service.

How do you change the access number in case of an issue?

• Open the TEL3 App and go to the settings page
• Touch the "Type" option
• Select "Primary" or "Backup Access numbers"

What are the requirements?

• Compatible with iOS 8.4 and higher
• An active TEL3 account
• Your iPhone number registered as an Instant Access Number

What languages are currently supported?

English and Spanish