- Do I need to prepay?
YES. TEL3 is a prepaid service. You can sign up with your credit card or with your PayPal account to make a payment for the desired sign up amount. Then based on your usage, your account balance will be debited per minute.
- How do I get billed?
We love simplicity and our product is a prepaid service so there are no post-billing surprises. We also offer an online account manager so you can track all your charges and talk time in real time.
You are initially billed on your credit card when you sign up for the amount you choose. Then, if you chose our automatic recharge option, when your account reaches a $3.00 minimum balance the system will automatically recharge your credit card. You can set the recharge amount online. You also have the option to add credits to your account manually.
Learn more on how to add credits/minutes to your account.
- How much does it cost to make international calls?
Check our latest international rates on our rates page. Please remember that there are no monthly fees or connection fees, so what you see is what you get.
Rates
- What are the billing increments?
All calls are billed in one minute increments.
Rates
- What payment methods are offered?
We gladly accept American Express, Discover, Visa, MasterCard, along with ATM debit cards that have a Visa or MasterCard logo. Furthermore, if you don't have a credit card, you can still sign up to TEL3 via PayPal. Please keep in mind that you will not be able to use our auto-recharge option when using PayPal. You need to simply log in to your account and recharge your account manually using your PayPal account. Currently TEL3 does not accept checks or money orders as a method of payment.
Sign Up
- May I pay by check or money order?
NO. Currently TEL3 does not accept checks or money orders as a method of payment.
- How do I add more money (recharge) to my TEL3 account?
We have many ways to recharge and add minutes to your account:
- Auto: Set your account to auto recharge ’ON’ and enjoy the convenience
- Online: Log in and recharge manually online
- Mobile: Visit TEL3.com on your cell phone and recharge
- Customer Service: Call us at 1-800-482-4459 so we can do it for you over the phone
Log In
- What is Auto Recharge? How can I set my account to auto recharge mode?
You will never run out of minutes with our auto-recharge option. You can set up your account to be recharged automatically when your balance reaches $3, so there is no interruption during the call.
You can turn your account’s auto recharge status to ON or OFF online or by calling our customer service department at 1-800-482-4459.
If you prefer, you can always recharge your account manually online or simply by calling our customer service department at 1-800-482-4459.
Log In
- How do I change my credit card/billing information?
You can change your credit card information online. Log in to your account online and click on "MEMBER PROFILE", then choose "CREDIT CARD INFORMATION" and add/edit the information.
Call customer service at 1-800-482-4459 if you want us to do it for you.
Log In
- How do I set my credit card for auto recharge?
You can assign any of your credit cards for auto recharges. Log in to your account online and click on "ACCOUNT SETTINGS", then choose "ACCOUNT INFORMATION" and turn auto recharge ON and select the credit card that you would like to use.
Call customer service at 1-800-482-4459 if you want us to do it for you.
Log In
- How can I delete my primary credit card number?
First you will need to add a new credit card and assign it for your auto-recharges before you can delete your primary credit card. Once a new credit card is assigned, you can delete the credit card that you want to remove from your account.
Call customer service at 1-800-482-4459 if you want us to do it for you.
Log In
- How do I review my usage and charges?
You can review your call history (under ACCOUNT SETTINGS) and transaction history (under MEMBER PROFILE) by logging into your online account.
- When does my account expire?
Your account will expire only after you stop using your account for more than one (1) year. You can always call and activate your account back again later.
- What do I do if I have a question or problem with my bill?
You may contact our customer service at 1-800-482-4459 between 7am-12am EST, 7 days a week or E-mail us at customerservice@tel3.com.