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Do I need to prepay?
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YES. TEL3 is a prepaid service. You can sign up with your
credit card or with your PayPal account to make a payment for
the desired sign up amount. Then based on your usage, your
account balance will be debited per minute.
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How do I get billed?
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We love simplicity and our product is a prepaid service
so there are no post-billing surprises. We also offer an
online account manager so you can track all your charges and
talk time in real time.
You are initially billed on your credit card when you
sign up for the amount you choose. Then, if you chose our
automatic recharge option, when your account reaches a $3.00
minimum balance the system will automatically recharge your
credit card. You can set the recharge amount online. You also
have the option to add credits to your account manually.
Learn more on how to add credits/minutes to
your account.
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How much does it cost to make international calls?
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Check our latest international rates on our rates page.
Please remember that there are no monthly fees or connection
fees, so what you see is what you get.
Rates
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What are the billing increments?
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All calls are billed in one minute increments.
Rates
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What payment methods are offered?
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We gladly accept American Express, Discover, Visa,
MasterCard, along with ATM debit cards that have a Visa or
MasterCard logo. Furthermore, if you don't have a credit card,
you can still sign up to TEL3 via PayPal. Please keep in mind
that you will not be able to use our auto-recharge option when
using PayPal. You need to simply log in to your account and
recharge your account manually using your PayPal account.
Currently TEL3 does not accept checks or money orders as a
method of payment.
Sign Up
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May I pay by check or money order?
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NO. Currently TEL3 does not accept checks or money
orders as a method of payment.
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How do I add more money (recharge) to my TEL3 account?
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We have many ways to recharge and add minutes to your
account:
- Auto: Set your account to auto
recharge ’ON’ and enjoy the convenience
- Online: Log in and recharge manually
online
- Mobile: Visit TEL3.com on your cell
phone and recharge
- Customer Service: Call us at
1-800-482-4459 so we can do it for you over the phone
Log In
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What is Auto Recharge? How can I set my account to
auto recharge mode?
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You will never run out of minutes with our auto-recharge
option. You can set up your account to be recharged
automatically when your balance reaches $3, so there is no
interruption during the call.
You can turn your account’s auto recharge status
to ON or OFF online or by calling our customer service
department at 1-800-482-4459.
If you prefer, you can always recharge your account
manually online or simply by calling our customer service
department at 1-800-482-4459.
Log In
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How do I change my credit card/billing information?
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You can change your credit card information online. Log
in to your account online and click on "MEMBER
PROFILE", then choose "CREDIT CARD INFORMATION"
and add/edit the information.
Call customer service at 1-800-482-4459 if you want us
to do it for you.
Log In
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How do I set my credit card for auto recharge?
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You can assign any of your credit cards for auto
recharges. Log in to your account online and click on
"ACCOUNT SETTINGS", then choose "ACCOUNT
INFORMATION" and turn auto recharge ON and select the
credit card that you would like to use.
Call customer service at 1-800-482-4459 if you want us
to do it for you.
Log In
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How can I delete my primary credit card number?
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First, you will need to add a new credit card and assign
it for your auto-recharges before you can delete your primary
credit card. Once a new credit card is assigned, you can
delete the credit card that you want to remove from your
account.
Call customer service at 1-800-482-4459 if you want us
to do it for you.
Log In
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How do I review my usage and charges?
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You can review your call history (under ACCOUNT
SETTINGS) and transaction history (under MEMBER PROFILE) by
logging into your online account.
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When does my account expire?
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Your account will expire only after you stop using your
account for more than one (1) year. You can always call and
activate your account back again later.
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What do I do if I have a question or problem with my
bill?
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You may contact our customer service at 1-800-482-4459 between
9am - 8pm EST, 7 days a week or E-mail us at customerservice@tel3.com.